Refund policy

Last updated: October 3, 2026

At Gryvello, we want you to feel confident in your purchase. Because our products may be produced in limited quantities, we do not offer standard returns or exchanges for change of mind, incorrect sizing or personal preference.

We encourage you to review the product details and size guide before placing your order. If you're unsure about sizing, feel free to contact us before purchasing and we'll be happy to help.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us at contact@gryvello.com within 7 days of delivery.

Please include your order number, a description of the issue and clear photos when applicable. We'll review the situation and work with you to provide an appropriate solution, which may include a replacement or refund.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate cancellation requests, but an order cannot be cancelled once it has been processed or shipped.

Our Promise

If something goes wrong with your order, please reach out to us. We genuinely care about your experience with Gryvello and will do our best to resolve legitimate issues fairly and promptly.