Shipping policy

Last updated: October 3, 2026

At Gryvello, we work to get your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after purchase. During product launches, promotions, holidays or periods of high demand, processing may take a little longer.

You will receive a confirmation email when your order is placed and tracking information once your order has shipped, when available.

Shipping Times & Costs

Available shipping options, estimated delivery times and shipping costs are shown at checkout based on your location.

Delivery times are estimates and are not guaranteed. Once an order has been shipped, delays caused by the carrier, weather, customs or other circumstances outside our control may occur.

Tracking

When tracking is available, we will provide tracking information by email. Please allow some time for tracking information to update after your order has shipped.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your purchase.

If you notice an error, contact us as soon as possible at contact@gryvello.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Stolen or Damaged Packages

If your package appears to be lost, stolen or arrives damaged, please contact us at contact@gryvello.com with your order number and details of the issue.

We will work with you and the shipping carrier to help resolve the situation.

International Orders

International orders may be subject to customs duties, taxes or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside our control.